Customer Service Frontline Officer - Banking Operations

Join Bank KEB Hana Indonesia as a Customer Service Frontline Officer and play a pivotal role in delivering exceptional banking services to our valued clients. This position offers a dynamic work environment where you will be at the forefront of branch operations, handling customer inquiries, transactions, and complaints with professionalism and efficiency. Located in the heart of Jakarta Raya, you'll be part of a team dedicated to providing top-notch service and ensuring customer satisfaction.

As a Customer Service Frontline Officer, you'll be responsible for managing customer interactions, processing transactions, and resolving issues promptly and courteously. You'll use tools like Bank KEB Hana's proprietary CRM system and transaction processing software to ensure seamless service delivery. This role is perfect for candidates with a background in customer service or banking operations, seeking to enhance their skills in a supportive and growth-oriented environment.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by handling inquiries, transactions, and complaints with professionalism and efficiency.
• Process transactions accurately and promptly using Bank KEB Hana's proprietary CRM system and transaction processing software.
• Resolve customer issues and complaints in a timely and courteous manner, ensuring customer satisfaction.
• Assist in maintaining and updating customer records and transaction histories.
• Collaborate with the branch team to ensure smooth and efficient operations.
• Adhere to branch policies and procedures, ensuring compliance with regulations.
• Participate in training and development programs to enhance skills and knowledge.
• Contribute to the team's goal of delivering exceptional customer service and achieving branch targets.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or banking operations.
• Strong communication and interpersonal skills.
• Proficiency in using Bank KEB Hana's proprietary CRM system and transaction processing software.
• Good knowledge of banking products and services.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Familiarity with Indonesian banking regulations and compliance requirements.
• Bachelor's degree in Business Administration, Banking, or a related field.
• Certification in customer service or banking operations is a plus.

🛠️ Keahlian

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